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FAQs

About the Fund

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What type of scheme is the Smith & Nephew UK Pension Fund?

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The fund is an occupational final salary pension scheme. This means your benefit depends on your salary at the time you left the Fund (or when it closed to future accrual) and your length of Fund membership. As a member of a final salary scheme, you do not have a pension pot or a fund value for your main Fund benefits and therefore there is no option to amend or switch any investments.

Who should I contact if I have a question about my pension?

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Contact the Fund administrator, Mercer.

Who runs the Smith & Nephew UK Pension Fund?

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A board of Trustees is responsible for the administration of the Fund in accordance with legislation and the Fund Rules. Some of the Trustees are selected by the Company and some are nominated by the Fund’s members.

How can I make a complaint?

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If you’ve got a complaint, please contact the Fund administrator, Mercer in the first instance.

If your complaint can’t be settled by the Fund administrator, you can use the Internal Dispute Resolution (IDR) procedure, which the Trustees have put in place to resolve complaints or disputes. Mercer will send you the forms needed to make an application along with a copy of the IDR procedure.

How do I report the death of a pensioner?

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In the sad event that you need to tell us about the death of one of our pensioners, please go to the Report a death page.

Can I transfer another pension into the Fund?

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No. The Fund is closed to future accrual, which means members aren’t permitted to pay in more contributions or transfer in benefits from other pension schemes.

About your pension

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When will I get a paper payslip?

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You will only receive a payslip in the post if your pension payment differs by over £1 from the previous month. Please log into Mercer OneView, where you can obtain copies of payslips, P60s and details of your payment history.

What day of the month are pensions paid?

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Pensions are paid on the 23rd day of every month in advance for the following month. So, for example, a payment received on the 23 October 2020 is the payment for whole of November.

Another scheme has requested confirmation of the Lifetime Allowance used up in the Smith & Nephew Fund. Can you provide this?

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When you started to draw your benefits in the Fund, you will have been sent a letter confirming the percentage of the Lifetime Allowance used in the Fund. If you no longer have the letter, Mercer can provide a copy of the settlement letter or confirmation of the Lifetime Allowance. Please request this either by letter or email to [email protected] including three items of security information. These are two of either: NI number, date of birth, full address, date joined scheme or date of exit PLUS one of either scheme name or member name. However, please note that the Government has abolished the tax charges associated with exceeding the Lifetime Allowance from April 2023 and plans to remove it entirely from April 2024.

I would like to know what my spouse’s pension entitlement would be?

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Please refer to the retirement quotation that was issued to you prior to taking retirement for details of spouse’s pension at retirement. The spouse’s pension shown on the quotation can be broadly revalued to date by using the formula below:

(Your current pension x Spouse’s pension figure on quotation)/pension at retirement

You can find out details of the spouse’s pension available on OneView, but these will need to be confirmed/verified following the member’s death.


How long will my pension be paid for?

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Whether you are in receipt of a pension in respect of your own membership of the Fund, or a spouse’s pension from a deceased spouse who was a member, your pension will be payable for the remainder of your lifetime.

Death

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How I can update or change my beneficiaries for any lump-sum death benefit that may be payable from the Fund, in the event of my death?

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Please log into Mercer OneView, which enables you to download an Expression of Wish form for completion and return to Mercer.

I would like to nominate my partner to be considered for any possible spouse’s pension from the Fund, in the event of my death. How do I do this?

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Please ensure your wishes are up to date by completing an Expression of Wish form. The Trustees of the Fund may consider approving a partner or dependant for any spouse’s pension entitlement payable in the event of your death. The Trustees will also require evidence of joint financial interdependency between you and your partner within six months of the date of death. Forms of acceptable evidence could be either a joint mortgage or rental agreement, an official letter or utility bill addressed to both parties at your residential address, or evidence of a joint bank account. However, please note that this will be payable at the Trustees’ discretion. A partner who is not financially dependent on a Scheme member would usually not be eligible to receive a spouse’s pension.

Who will receive the lump sum payable on my death?

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If you die within five years of your pension payments starting (as long as you are not receiving a spouse’s/dependant’s pension from the Fund), a lump sum is paid to your beneficiaries that is equal to the value of the payments that would have been made during that five-year period (not including pension increases), had you not died.

You should use the Expression of Wish form to let the Trustees know to whom you would like the lump sum paid. You can complete this form online through Mercer OneView. Although the Trustees cannot guarantee to follow your wishes, they will take your wishes into account. If your personal circumstances change, you should remember to update your Expression of Wish form.

State pension

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Will I get a State Pension?

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The amount of State Pension you get will depend on how many years of qualifying National Insurance (NI) contributions you have. The State Pension system has changed, so in order to receive anything at all under the new system you will have to have at least 10 years of NI contributions. You can find out more here.

Do I pay tax on my State Pension?

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Although tax is not deducted from the State Pension when you receive it, the State Pension is taxable. HMRC will take into account your State Pension, your Smith & Nephew pension and any other income that you receive for the purpose of calculating your tax liability. Any tax which is due on your State Pension may be deducted from your Smith & Nephew pension.

Where can I find out how much State Pension I have built up?

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Visit the government website where you can check your State pension entitlement and other benefits.

When can I take my State Pension?

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Visit the government website where you can check your State pension age.

Keeping in touch

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How can I access the OneView website?

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You can access OneView at www.merceroneview.co.uk/smith-nephew   

If you have any trouble registering for OneView or logging in, please contact the OneView helpline on 0345 600 0229. They can also provide you with more information regarding browser compatibility if you have difficulties accessing the site or activating your account. 

How can I inform you of a change in my contact details?

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Please log into Mercer OneView, where you can update your contact details online.

I have changed my name or marital status. What do I need to provide for my records to be updated?

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In some cases, Mercer may be able to verify your change of name using an online verification database. Please contact Mercer to see if this is possible. However, if the information is not available on this service, then in order for Mercer to update their records, they will need to see either an original or certified copy of evidence of your change of name, from your previous name to your current name.

If you have been divorced, it may be difficult to provide certification demonstrating the history of your change of name from birth to your current name, in which case they are happy to accept either the original or certified copy of your passport or UK photo card driving license as an alternative. Mercer recommends that any original certificates are sent recorded delivery, and they will return the certificates to you by recorded post.

Crown copyright laws mean Mercer is only able to accept your original birth and marriage (including civil partnership) certificates. They can accept copies of passports or driving licences as proof of identity as long as they have been certified by a person in a position of responsibility, such as:

  • a regulated financial adviser
  • a solicitor
  • an accountant
  • an officer of a regulated bank (usually your own branch)
  • a civil servant
  • a mortgage broker
  • a teacher
  • a minister of religion, or 
  • a postmaster or postmistress (or sub-postmaster or postmistress).

Other positions of responsibility include doctor, dentist, hostel manager, social worker, care home manager, prison governor, probation officer, police officer, Member of Parliament, Member of the Scottish Parliament or Northern Ireland Assembly, Justice of the Peace, local or county councillor, staff on the register of a higher or further education institution, or a district nurse or midwife who has visited you in your home.

To certify a copy of a document the following words should be used: ‘I certify that this is a true copy of the original document and any photograph bears a good likeness of the applicant’. The certifier must then print their name, title and phone number on the document, sign their name, and include their company stamp or job title or occupation and date it. The wording can be on the back or front of the copy of the document as long as the content of the document is still clearly visible.

Can Mercer provide me with financial advice?

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Mercer is unable to provide members with financial advice as they are not authorised or qualified to do so. You can find a local independent financial adviser (IFA) through www.unbiased.co.uk, and Mercer will happily provide your chosen IFA with relevant information about the Fund and your benefits.

Mercer OneView

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How do I activate my OneView account?

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You will need your default User ID to register for OneView. This was provided in your Mercer OneView welcome letter. If you don’t have one, contact the OneView team through their dedicated form at https://www.contactpensionsadmin.com/OneView or call them on 0345 600 0229 or email [email protected]

  • Once you have a User ID, go to the OneView registration page.
  • Enter your User ID.
  • Follow the on-screen prompts and enter your email address. We need this in case you forget your login details in the future.

The first time you log on, you will be asked to change your User ID and create a Passcode. You will use these security details each time you log in, so make sure they are memorable and keep these details safe.

I’ve been googling OneView but I can’t find the link.

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The OneView web address must be typed into the address bar at the top of your web page: www.merceroneview.co.uk/smith-nephew, or follow the link here.

Please do not use a search engine (for example, Google) as this will not locate the direct link to the site.

Where can I get help with OneView?

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If you need extra help, you can phone the Mercer OneView Helpdesk on 0345 600 0229. The lines are open from 9am to 5pm, except weekends and bank holidays.

What can I do if I forget my login details?

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If you forget either your User ID or Passcode, you can follow these steps to gain access to Mercer OneView:

Forgotten User IDs

  • Go to the Smith & Nephew OneView link: www.merceroneview.co.uk/smith-nephew.
    Select the ‘Forgot my User ID?’ link.
  • Enter your User ID and your email address.
  • If your details match the information Mercer holds for you, you will receive an email within the next 60 minutes containing a temporary link. The link is valid for four hours.
  • Select the link and follow the online instructions to create your new User ID. 
  • You will be returned to the login page where you will need to re-enter your login details before you can access the site. 

Forgotten Passcodes 

  • Go to the Smith & Nephew OneView link: www.merceroneview.co.uk/smith-nephew.
  • Select the ‘Forgot my passcode?’ link. 
  • Enter your User ID and your email address. 
  • Your User ID needs to be the one you created when you registered to use the site.
  • If your details match the information Mercer holds for you, you will receive an email within the next 60 minutes containing a temporary link. The link is valid for four hours.
  • Please note you can only reset your Passcode once every 24 hours.
  • Select the link and follow the online instructions to create your new Passcode. 
  • You will be returned to the login page where you will need to re-enter your login details before you can access the site.


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