To report the death of a member, please contact Mercer with the following details about the deceased:
- Date of birth
- Date of death
- Member reference number (if known)
- Spouse’s/civil partner's name and address.
Once Mercer has been notified, they will stop making pension payments (if the member is retired) and process any death benefits that are due – this might be a lump-sum payment or a spouse’s pension.
To be able to action any changes, Mercer will also need your name, address and relationship to the member.
In addition to updating Mercer, there are a few things you must do in the first few days after someone dies:
- Get a medical certificate: from a GP or hospital doctor. You’ll need this to formally register the death.
- Register the death: you will need to register the death within five days (eight in Scotland). When you register the death you’ll get:
- a ‘certificate for a burial’ to give to the funeral director, or an application for cremation which you need to complete and give to the crematorium
- a Certificate of Registration of Death (form BD8) – you may need to fill this out and return it if the person was getting a State Pension or benefits (the form will come with a pre-paid envelope).
- Arrange the funeral: the funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.
The government has a Tell Us Once service to report a death to most government organisations in one go. To find out more about registering a death and the Tell Us Once service, visit the government’s website.